CradleAI Chat (“we”, “our”, or “us”) is committed to protecting your
privacy. This Privacy Policy explains how we collect, use, disclose,
and safeguard your information when you use our mobile application
and related services.
By using CradleAI Chat, you
agree to the terms outlined in this Privacy Policy.
1. Information We Collect
1.1 Personal Information
- Name or username
-
Email address and/or phone number
-
Profile details (country,
city, preferred language)
- Profile photo (optional)
1.2 Communication Data
-
Messages sent and received
(including translated content)
-
Media and attachments shared in
chats
-
Reactions, interactions, and
engagement data
Note: Messages may be processed for features like
translation, moderation, and delivery.
1.3 Financial Information
- Transaction history
- Wallet balance
-
Payment-related identifiers (processed
securely via third-party providers)
We do not store
sensitive financial data like card numbers directly on our servers.
1.4 Device & Usage Data
-
Device type, OS, and app version
-
IP address and approximate
location
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App usage behavior and analytics
2. How We Use Your Information
We use collected data to:
-
Provide and maintain the app’s
functionality
-
Enable real-time chat and
translation features
-
Process payments and wallet
transactions
-
Improve user experience and app
performance
-
Personalize content and
recommendations
-
Detect and prevent fraud, abuse, and
harmful activity
-
Comply with legal
obligations
3. Data Sharing & Third
Parties
We may share your information with:
3.1 Service Providers
-
Cloud hosting and infrastructure
providers
-
Payment gateways and
financial services
-
Translation and AI service
providers
3.2 Legal Requirements
-
We may disclose data if
required by law, regulation, or legal process.
3.3 Business Transfers
-
In case of a merger, acquisition,
or asset sale, your data may be transferred.
4. Data Security
We implement strong security measures including:
- Encryption (HTTPS/TLS)
-
Secure authentication and password
hashing
-
Transaction protection
(PIN/biometric verification)
However, no system is
completely secure, and we cannot guarantee absolute security.
5. International Data Transfers
Your data may be stored and processed in servers located outside
your country. By using the app, you consent to such transfers.
6. Children’s Privacy
CradleAI Chat is not intended for users under the age of 13 (or
applicable local age). We do not knowingly collect data from
children.
7. Data Retention
We retain your data:
-
As long as your account is
active
-
As needed for legal,
security, and operational purposes
You may request deletion of your account and data at any time.
8. Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Object to or restrict processing
To exercise these rights, contact us at the email below.
9. User Controls
You can:
- Block or report users
- Manage privacy settings
-
Control notifications and preferences
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be
posted within the app or on our website with a revised effective
date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy,
contact us at: